Product Education Manager
Seven years ago we started a small revolution in the Marketing industry in Spain democratizing the use of mobile technology among small companies that could not afford the high development costs of custom Apps. Why should you join us? Our dream is to create the most advanced Mobile Marketing tools in the world and make them available to SMEs so that they can compete with the gigantic R & D budgets of large companies. In such a short time, we already have thousands of Apps published and close to 10 million activations and this is just the beginning … The expected growth of the sector is 270% by 2021! Who are we looking for? We’re looking for a thoughtful and creative professional who loves education, design, and technology. Your mission will be to equip everyone that uses our technologies with the knowledge they need to be successful. You’ll be tasked with designing and building a scalable education program that allows customers and internal team members to master all of our products. This is a full-cycle role: you’ll be responsible for developing strategy, creating content, gathering feedback and improving our product education infrastructure on an ongoing basis. Reporting to the Head of Costumer Success, you will join the team and work to create value for our customers at every stage of the funnel – from demand generation, to adoption, to retention, to customer satisfaction. You can also expect to work closely cross functionally, especially with our Product, Support and Sales teams. What You’ll Do.. – Build great content that enables our Onboarding, Customer Success and Support teams to educate our customers. – Build and manage the customer-facing and internal knowledge bases – Build and manage a training/certification program for our Customer Success team to acquire the product knowledge needed to be successful in their roles – Collaborate with our Product team to prepare and execute the content plan for new product releases – Be the go-to person for content requests from our customer success team Be an awesome teammate and help make the people around you better! Ideally, You’ll Have.. 2-5 years of experience producing multimedia content (text, image and video) Experience in writing, editing and presenting ideas for a variety of audiences in Spanish and English Expertise at communicating highly technical concepts in a non-technical way Comfort leading group training sessions Comfort working both independently and collaboratively as a team Experience with education, ideally for adult learners Comfort working with tools like Zendesk, Google Suite, image editing software (e.g. Illustrator, Canva, Inkscape), video editing software (e.g. Premiere, iMovie, Filmora)
